Due to the high volume of International Requests we have put together the following information in the hopes that we may answer many of your questions and expedite our service to you. Please read this section thoroughly before requesting a quote for product and freight costs. All discussion and prices that we mention are based on U.S. Dollars. Check with your bank for current exchange rates.

We no longer accept credit cards for International Orders . This includes orders which are to be shipped to an address within the U.S. or Canada but do not have a domestic billing address. Payment may be made by Wire Transfer or Western Union.

In order to quote freight to your destination we will require the following:
1) your complete shipping address,
2) your telephone number
3) your preferred method of shipment.

Shipping internationally is generally quite expensive. Rates and service quality vary greatly between different countries and different carriers. We prefer to ship via DHL because we have a good track record with them, enhanced shipping software, and better rates than with other carriers.

The U.S. Postal service is the least expensive of all carriers however you must keep the following in mind when shipping via USPS. 1) Tracking is NOT available on International Shipments. 2) If your package is lost, it may take as long as 6 months to 1 year to receive reimbursement. If your package is lost you will not receive reimbursement until the carrier pays your insurance claim!

The cost for a one pound shipment to a preferred country generally starts at $75.00 with UPS, FedEx, and DHL. Shipment rates are calculated based on destination, actual weight, and dimensional weight. Insurance is calculated based on destination and total shipment value. We assess a service fee for many shipments depending on the number and type of documents required, this service fee will be included in your freight quote. Shipments requiring no special documentation will generally have a very low service fee ranging from $10.00 to $25.00. Shipments requiring special export declarations or an SED will receive a higher service charge ranging from $50.00 to $100.00. A Shippers Export Declaration is required for most shipments over $2,000.00 however this varies by country. When we ship your order it will be insured for the full invoice amount and each item will be declared to it's full value on the International Waybill. We will mark the product as Amateur Radio Equipment or Supplies. Shipments to Canada via UPS will be a charged a customs brokerage fee by UPS collected upon delivery. To avoid this, we recommend shipping via DHL to Canada.

Under NO CIRCUMSTANCE will we forge documents in order to reduce your customs charges! This includes marking the package as a gift or repaired item. We will always ship pursuant to U.S. Commerce regulations and Carrier instructions. Your country may charge VAT, import fees, taxes, extra intra-country delivery charges, or other charges not listed on your quote from us. Please check with your customs officials and find out about these charges BEFORE placing your order, you will be responsible for any charges imposed beyond the product cost and freight charges. Certain carriers may charge a brokerage fee, please check with your carrier to see if a brokerage fee or other fee will be assessed, these fees are generally due when the package is delivered.

GigaParts ships to most countries throughout the world however U.S. Law restricts shipment to certain countries, if we cannot accommodate shipment to your country we will notify you. We ship via UPS, DHL, FedEx, and the U.S. Postal Service with UPS being our preferred method. International Shipments are very paperwork intensive. GigaParts uses a streamlined system with each of our carriers in order to keep costs low and provide expedient affordable service for our customers. International Orders typically ship within 2-3 days once these conditions are met: 1) we have received your payment in full, and 2) we have all of the product in stock to complete your order.

GigaParts cannot reserve product for you until we have received your payment. If you wish to have a specific product reserved we may do so at our option if you send confirmation of your wire transfer from your bank, please contact a salesperson for further details.

International Order FAQ

Q. Do you accept any forms of payment other than a Wire Transfer?

A. Yes! We also accept Western Union. If you would like to send payment via Western Union please contact us.

Q. What is a Wire Transfer and how do I do one?

A. A wire transfer is an electronic transfer of funds from your bank to ours. We will provide you with the necessary information your bank needs to initiate the transfer. You will go to your bank with the information we provide and send the funds, typically this takes only five to ten minutes!

Q. How much does a wire transfer cost?

A. You will need to check with your bank to see what service charge they impose for International Funds transfers. Usually this is around US$15.00 - US$35.00. You will also be required to pay our incoming fee which is US$15.00, this will be included in the quote we give you prior to your funds transfer. Please check with your bank to see if they will use an intermediary bank for the funds transfer, some do and the intermediary banks also charges a fee, usually $12.00 - $18.00. This amount will need to be added to your total transfer. Remember to ALWAYS transfer is $USD U.S. Dollars.

Q. How long does a Wire Transfer take?

A. Typically 4-10 business days.