Order Policies

Our cut-off time for all orders where the item(s) are in-stock is 1PM CST.

If you are placing an order with 1, 2 or 3 Business Day Guaranteed Shipping after our 1PM CST cut off time, your order will be released the following business day if all of the items are in stock. Orders for in-stock items placed after the cut-off time on Friday typically ship the following Monday or Tuesday (excluding holidays), regardless of shipping method selected. If you have questions regarding the estimated delivery date for any order, please call our customer support team prior to placing your order at 866-535-4442. Please note that your order may be subject to additional verification of address or product availability. If more information is needed, you will be contacted by a customer service representative shortly. You will receive a second email as soon as your order has been verified and processed. To expedite the processing of your order, please be available at the phone number or email address you provided so that we are able to contact you. If our verification department is unable to reach you, your order may be considerably delayed.

 

All of our online orders are handled by real people, knowledgeable in the products we are selling and with true concern for customer satisfaction. Before we charge your credit card we will manually review your order and make sure that the information you have provided is complete. If it is not, we will contact you by telephone or e-mail. We want you to get the product that you are buying and we want you to be satisfied in your experience with us. If your order qualifies for special promotions such as free freight, a salesperson will make sure that you receive the promotion. If you have ordered items that we do not have in stock you will not be charged for those items until we ship them, except for special order items. As a GigaParts customer you have full access to our friendly staff. We offer personal service and strive for complete customer satisfaction. If you have a problem with any part of a transaction or have any questions, concerns, or comments please feel free to contact us.

 

Shipping & Packaging

Free shipping, no shipping, handling, or packaging fees will be charged on shipments consisting of at least $99 in new radio gear that are shipping to physical addresses located in any of the contiguous 48 states and can be automatically verified with your bank through the AVS (Address Verification System) Program. If your order is shipped in multiple shipments due to backorders, the first shipment is free and subsequent shipments will be charged S&H unless the total value of the subsequent shipment is $99 or more. Upgraded freight charges do not qualify for free freight credit. All orders are shipped FOB our dock and all claims for lost or damaged shipments are subject to the carrier's rules for claim processing. The claims process can take 1 - 6 months depending on the carrier. Free freight includes freight and insurance, but does not include dimensional weight charges or optional services such as Adult Signature Required ($3.50). On high value packages, we suggest Adult Signature Required. Some large packages and discounted items are excluded from free shipping, as noted in their description.

 

In order to keep our prices low, multiple orders shipped to the same address may be combined into a single shipment by our shipping department but this may not result in reduced shipping and handling fees.

 

Shipping charges for orders that do not qualify for free freight start at $7.00. If you prefer FedEx over UPS, an additional charge from FedEx of $14 will apply for the unscheduled pickup. Shipments specifically requested to be sent FedEx Ground may take an extra 1-2 days depending on when FedEx Ground picks up the package. All orders are shipped FOB Our Dock and all claims for lost or damaged shipments are subject to the carrier's rules for claim processing. The claims process can take 1 - 6 months depending on the carrier. Claims for misshipped items must be made within 14 days of your receipt of the package.

 

Orders containing both in-stock and out of stock items will not ship until all items are in-stock, unless you specifically request shipping the in-stock items separately. If your order qualifies for free shipping and you request shipping the in-stock items separately, the first shipment is free and subsequent shipments will be charged S&H unless the total value of the subsequent shipment is $99 or more.

 

 

Sales Tax

Sales tax is collected on orders shipping within:

  • Alabama
    • 9% for addresses within Huntsville City Limits
    • 5.5% for addresses within Madison County
    • 4% for the remainder of the state
  • Indiana
    • 7% for the entire state
  • Nevada
    • 6.85% for these locations: Humboldt County, Mineral County, Esmeralda County, Eureka County
    • 7.1% for these locations: Elko County, Lincoln County, Douglas County, Pershing County, Lyon County, Lander County, 
    • 7.6% for these locations: Carson City, Nye County, Storey County, Churchill County
    • 7.725% for these locations: White Pine County
    • 8.25% for these locations: Clark County
    • 8.265% for these locations: Washoe County
 

 

What else should I know?

All online orders are subject to management approval. Volume orders may not qualify for special promotions, and could require prepayment by postal money order or bank wire transfer.

To prevent fraudulent credit card transactions, we participate in the AVS (Address Verification System) Program with Visa, M/C, Discover, and American Express. We will only ship to an address that you have listed with your credit card company as an Authorized Shipping Address. By default, this is your billing address for your credit card statement. Please call the toll free number on the back or your credit card and ask them to add any alternate shipping addresses you might want to use in the future.

To prevent shipping charge fraud, under no circumstance will we ship merchandise on a UPS, FedEx, or DHL account other than ours. We will not bill shipping charges to the recipient's account or to a third party account.

To renew your amateur license (every 10 years) or to update your name or address, download the FCC form 605 from the FCC's Form 605 Web Page

GigaParts reserves the right to cancel orders and refund the payment method due to pricing errors.