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Warranty and Return Policy

Effective
January 1, 2014

 

Keep your receipt; you’ll need it for returns or exchanges.

  

What does "manufacturing defect" mean? 

It means a consistently reproducible problem that the manufacturer or distributor will accept as a warranty liability. Although the manufacturer may replace an item for you that has physical damage, signs of electrical burns or short circuits, these types of problems are not covered under our warranty.

 

Extended Warranties

Information regarding the benefits of extended warranties along with the full terms and conditions for extended warranties can be found by clicking HERE.

 

How long is the in-store warranty?

Radio transceivers, receivers, transmitters, tuners and amplifiers have a 10-day warranty against manufacturing defects through GigaParts from the date you receive your order. Most products carry a factory warranty, available through the manufacturer. Your product will be replaced or repaired at our option or at the manufacturer's option. Radio manufacturers will not authorize us to directly replace your radio more than 10 days from the date you receive your radio. GigaParts can only warranty items that are in NEW condition, unmodified, with the original packaging materials, manuals, accessories, warranty cards, and UPC tags in NEW condition. Items not in new condition should be returned to the manufacturer for warranty service.

 

Used and consignment items have a 7 day warranty against manufacturing defects unless a different warranty is specifically stated on your invoice.

 

Products from Apache Labs and MFJ Enterprises are covered under specific policies for returns and exchanges


RigExpert antenna analyzers are covered by a 2 year manufacturer warranty against manufacturing defects. 


All software, media, smartphone/tablet repair components, personal use items and special order purchases are final and may not be returned, however, you may have a warranty directly through the manufacturer. Personal use items include headphones and ear buds.

 

All other items carry a 30 day warranty against manufacturer defects unless a different warranty is specifically stated on your invoice, order confirmation, or the product detail page on our website.

 

 

What else should I know?

Hard drives are not defective unless they fail the manufacturer's diagnostic software tests which are typically available as a free download from the manufacturer's web site.

 

CPU and memory overclocking voids your warranties. Bent pins, overheating damage, and any other physical damage to CPUs is NOT covered under our warranty and probably not the manufacturer's warranty.

 

Modifications void your warranty (especially radio MARS/CAP modifications). While radio manufacturers will typically take the cause of any problem into consideration, there is no guarantee that they will warranty your radio if it has been modified, even if the modification was not the cause of the defect. Modified radios do not qualify for direct replacement unless GigaParts performed the modification. We guarantee our MARS/CAP modifications will not void the manufacturer’s warranty for a period of 1 year. However damaged caused by transmitting outside the ham bands may not be covered under warranty. Generally, radios that have been modified after purchase are not returnable. However, GigaParts may accept your non-defective modified radio return and charge up to a 60% restocking fee in these cases.

 

All returns must be shipped prepaid and insured for the full value of the product. If your return is lost or damaged on its way back to us, you’ll need to file a claim with your shipping company. You may incur shipping costs if you refuse a shipment or the package is returned as undeliverable.

 

Non-defective returns for refund or exchange are subject to a minimum 15% restocking fee but must be done within 30 days from your invoice date. If your order was shipped, refunds for orders shipped with free freight will be charged the shipping costs. Refusal of shipments may be subject to additional charges and refunds and exchanges for these items will not be processed until the shipment has returned to our dock. 

 

If your order was damaged in shipping or appears to have been opened prior to delivery, please notify the delivery driver and report the problem to GigaParts with 2 business days. Claims for items missing from your shipment must be reported to GigaParts within 2 business days of delivery and the shipping box and all packaging materials must be retained until the claim is settled. Shipping cartons are designed to protect your item while in transit and damage to boxes or packaging materials is not grounds for a claim unless the actual item sustained damage.

 

 

What’s involved in returning an item that was shipped to me?

 

Simply request a return authorization. You can do this by completing the form located HERE or by emailing our customer service department. Once a return is authorized, specific instructions will be given to you for your particular return. Your return shipment must contain the RMA number, clearly marked, on the outside of the box or it will be refused. 

Can you send me an advance replacement? In many cases, we can sell you a replacement item and ship it immediately in anticipation of you returning the original item for a refund. In rare cases (such as when we shipped you the wrong item), if you request an advance replacement, you agree to return the first item to us within 10 business days. If the item does not arrive back here within 10 business days, you agree to pay us for the cost of the replacement item that was originally sent to you. If you previously used a credit card with us, you agree that we can charge that credit card for the advance replacement.

Shipping charges are nonrefundable and you are responsible for the cost of shipping an item back to GigaParts or to the manufacturer for warranty service. GigaParts or the manufacturer will pay to ship the replacement back to you (inside the contiguous United States) if it is determined that your item is defective and covered under warranty. Warranty replacements shipped outside the contiguous United States, as well as any item that cannot be replaced under warranty will be charged shipping and handling fees before they are returned to the customer.

To request a return authorization, click HERE

Effective January 1, 2014

Keep your receipt; you’ll need it for returns or exchanges.

What does "manufacturing defect" mean?
It means a consistently reproducible problem that the manufacturer or distributor will accept as a warranty liability. Although the manufacturer may replace an item for you that has physical damage, signs of electrical burns or short circuits, these types of problems are not covered under our warranty.

Extended Warranties
Information regarding the benefits of extended warranties along with the full terms and conditions for extended warranties can be found by clicking HERE.

How long is the in-store warranty?
New Radio transceivers, receivers, transmitters, tuners and amplifiers have a 10-day warranty against manufacturing defects through GigaParts from the date you receive your order. Most products carry a factory warranty, available through the manufacturer. Your product will be replaced or repaired at our option or at the manufacturer's option. Radio manufacturers will not authorize us to directly replace your radio more than 10 days from the date you receive your radio. During the initial 10-day warranty, GigaParts can only warranty items that are in NEW condition, unmodified, with the original packaging materials, manuals, accessories, warranty cards, and UPC tags in NEW condition. Items not in new condition should be returned to the manufacturer for warranty service even if it is within the first 10 days of receipt.

Quick links for warranty & support:

Open Box, used, refurbished and consignment items have a 7 day warranty against manufacturing defects unless a different warranty is specifically stated on your invoice.

Refurbished Apple Products have a 7 day warranty against manufacturing defects unless a different warranty is specifically stated on your invoice.

Products from Apache Labs and MFJ Enterprises are covered under specific policies for returns and exchanges

RigExpert antenna analyzers are covered by a 2 year manufacturer warranty against manufacturing defects.

All software, media, books, smartphone/tablet repair components, personal use items and special order purchases are final and may not be returned, however, you may have a warranty directly through the manufacturer. Personal use items include headphones and ear buds.

Most other items carry a 30 day warranty against manufacturer defects unless a different warranty is specifically stated on your invoice, order confirmation, or the product detail page on our website.

What else should I know?
Hard drives are not defective unless they fail the manufacturer's diagnostic software tests which are typically available as a free download from the manufacturer's web site.

CPU and memory overclocking voids your warranties. Bent pins, overheating damage, and any other physical damage to CPUs is NOT covered under our warranty and probably not the manufacturer's warranty.

Radio Modifications void your warranty (especially radio MARS/CAP modifications). While radio manufacturers will typically take the cause of any problem into consideration, there is no guarantee that they will warranty your radio if it has been modified, even if the modification was not the cause of the defect. Modified radios do not qualify for direct replacement unless GigaParts performed the modification. We guarantee our MARS/CAP modifications will not void the manufacturer’s warranty for a period of 1 year on new radios purchased from GigaParts. However damaged caused by transmitting outside the ham bands may not be covered under warranty. Generally, radios that have been modified after purchase are not returnable. However, GigaParts may accept your non-defective modified radio return and charge up to a 60% restocking fee in these cases.

If you purchased a radio elsewhere or did not purchase a radio modification at the same time you purchased your radio from GigaParts - GigaParts will only perform modifications on radios that have not had a prior modification attempted. If we find a prior modification has been attempted we will not modify your radio. The modification fee and any shipping charges are non-refundable at that point. 

All returns must be shipped prepaid and insured for the full value of the product. If your return is lost or damaged on its way back to us, you’ll need to file a claim with your shipping company. You may incur shipping costs if you refuse a shipment or the package is returned as undeliverable.

Non-defective returns for refund or exchange are subject to a minimum 15% restocking fee but must be done within 30 days from your invoice date. If your order was shipped, refunds for orders shipped with free freight will be charged the shipping costs. Refusal of shipments may be subject to additional charges and refunds and exchanges for these items will not be processed until the shipment has returned to our dock.

If your order was damaged during shipping or appears to have been opened prior to delivery, please notify the delivery driver and report the problem to GigaParts with 2 business days. Claims for items missing from your shipment must be reported to GigaParts within 2 business days of delivery and the shipping box and all packaging materials must be retained until the claim is settled. Shipping cartons are designed to protect your item while in transit and damage to boxes or packaging materials is not grounds for a claim unless the actual item sustained damage.

What’s involved in returning an item that was shipped to me?

Simply request a return authorization. You can do this by completing the form located HERE or by emailing our customer service department. Once a return is authorized, specific instructions will be given to you for your particular return. Your return shipment must contain the RMA number, clearly marked, on the outside of the box or it will be refused.

Can you send me an advance replacement? In many cases, we can sell you a replacement item and ship it immediately in anticipation of you returning the original item for a refund. In rare cases (such as when we shipped you the wrong item), if you request an advance replacement, you agree to return the first item to us within 10 business days. If the item does not arrive back here within 10 business days, you agree to pay us for the cost of the replacement item that was originally sent to you. If you previously used a credit card with us, you agree that we can charge that credit card for the advance replacement.

Shipping charges are nonrefundable and you are responsible for the cost of shipping an item back to GigaParts or to the manufacturer for warranty service. GigaParts or the manufacturer will pay to ship the replacement back to you (inside the contiguous United States) if it is determined that your item is defective and covered under warranty. Warranty replacements shipped outside the contiguous United States, as well as any item that cannot be replaced under warranty will be charged shipping and handling fees before they are returned to the customer.

To request a return authorization, click HERE

Effective Date: January 1, 2014
Keep Your Receipt
Your receipt is required for all returns, exchanges, and warranty claims.

Understanding "Manufacturing Defect"
A manufacturing defect refers to a consistently reproducible issue that the manufacturer or distributor recognizes as a warranty liability.
Issues such as physical damage, electrical burns, or short circuits may not be covered under warranty, though the manufacturer may choose to replace the item at their discretion.

Extended Warranties
For details on extended warranty benefits, terms, and conditions, click [HERE].

General Returns (non-defective)

  • Non-defective returns for refund or exchange:
    • Subject to a 15% restocking fee (minimum).
    • Must be requested within 30 days of the invoice date.
    • Refunds on free shipping orders will be reduced by the actual shipping cost.
    • You are responsible for the return shipping fee

Refused shipments may incur additional charges and won't be processed until returned to GigaParts.

Warranty Periods For Items With A Manufacturing Defect

  • New Radio Equipment (Transceivers, Receivers, Transmitters, Tuners, and Amplifiers):
    • 10-day warranty against manufacturing defects through GigaParts, starting from the date you receive your order.
    • After 10 days, warranty claims must be processed directly with the manufacturer.
    • Items must be in NEW condition with all original packaging, manuals, accessories, and UPC tags.
  • Other Products:
    • Open-box, used, refurbished, and consignment items: 7-day warranty against manufacturing defects (unless otherwise stated on your invoice).
    • Refurbished Apple Products: 7-day warranty against manufacturing defects (unless otherwise stated on your invoice).
    • RigExpert Antenna Analyzers: Covered by a 2-year manufacturer warranty.
    • Products from Apache Labs and MFJ Enterprises are covered un specific policies for returns and exchanges.
    • Most other products: 30-day warranty against manufacturing defects (unless otherwise stated on your invoice, order confirmation, or product page).

Non-Returnable Items

  • Software, media, and books
  • Smartphone/tablet repair components
  • Personal-use items (e.g., headphones, earbuds)
  • Special-order products

Some of these items may have a direct manufacturer warranty.

Manufacturer Warranty & Support

Additional Warranty Information

  • Hard Drives
    • A hard drive is only considered defective if it fails the manufacturer's diagnostic software, typically available for free on the manufacturer’s website.
  • CPU & Memory Overclocking
    • Overclocking voids all warranties.
    • Bent pins, overheating damage, and physical damage to CPUs are not covered under our or the manufacturer’s warranty.
  • Radio Modifications
    • Modifying a radio voids its warranty (including MARS/CAP modifications).
    • Even if the modification is not the cause of the issue, the manufacturer may refuse warranty service.
    • Exceptions: GigaParts guarantees MARS/CAP modifications for one year on new radios purchased from us that we modify.
    • Damage caused by transmitting outside ham bands may not be covered.
    • Modified radios are generally non-returnable.
    • If GigaParts did not perform the modification, we may accept a non-defective modified radio return with up to a 60% restocking fee.

Return & Exchange Policies
Return Shipping Responsibilities

  • Returns must be prepaid and insured for their full value.
  • If your return is lost or damaged in transit, you must file a claim with the shipping carrier.

Shipping Damage & Missing Items

  • If your package appears damaged or tampered with upon delivery, immediately notify the delivery driver and report the issue to GigaParts within 2 business days.
  • Missing item claims must be reported within 2 business days. Retain the shipping box and packaging materials until the claim is resolved.
  • Shipping carton damage alone does not warrant a claim unless the product inside is also damaged.

How to Return an Item

  1. Request a Return Authorization (RMA)
    • Complete the [Return Request Form] or email our customer service team.
    • We’ll provide specific return instructions.
  2. Clearly mark your RMA number on the outside of the return package.
    • Packages without an RMA number will be refused.

Advance Replacements

  • In many cases, we can sell you a replacement and ship it immediately while awaiting your return.
  • If we made a shipping mistake, we may offer an advance replacement.
  • You must return the original item within 10 business days or you agree to be charged for the replacement.
  • If you previously used a credit card, you authorize us to charge it for the replacement if the original item is not returned.

Shipping Costs & Warranty Service

  • Return shipping is the customer’s responsibility.
  • If a product is deemed defective and covered under warranty:
    • GigaParts or the manufacturer will cover return shipping to you (within the contiguous U.S.).
    • Customers outside the contiguous U.S. may incur shipping fees.
  • If a product cannot be replaced under warranty, shipping costs apply before returning it to the customer.

Start a Return
Click [HERE] to request a return authorization.